Eddie Budgen

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Depending on how analysts define it, the market for cloud products and services is growing anywhere from 19% (Gartner) to 27% (IDC ) per year. The growth in public cloud service usage is even more robust. At Amazon EC2, the leading cloud services provider (CSP), average daily instance launch counts grew fivefold from 2008 to 2009, and more than doubled in 2010. A growing percentage of these customers are enterprises using the public cloud in an Infrastructure as a Service (IaaS) model. Under the IaaS model, all equipment used to support operations is outsourced including compute, storage, and networking components. With that high degree of reliance on the CSP, many organizations are seeking some form of service management to support the specific needs of their business. That need became even clearer when Amazon EC2 experienced an extended outage that took thousands o... (more)